FREE SHIPPING WITHIN SOUTH AFRICA FOR ORDERS ABOVE R55.000 All PRICES INCLUDE VAT

FAQS

Frequently Asked Questions

1. ORDERS
1.1. How do I place an order?

You can only place an order by simply selecting items that you would like to purchase. We will collect your order information in line with our Privacy Policy, and we assure the utmost care in dealing with your information. After placing an order, you will receive the order confirmation from Solar Power Space. If you opt to pay through an EFT (details at check-out), you will be required to pay within three working days, otherwise your order will be cancelled automatically.

You can cancel an order at any time if you have not yet paid for the goods. If you have already paid for the goods, you can still cancel an order provided the goods have not been handed over to the courier yet. This cancellation is, however, subject to a 5% handling fee on the total invoice. The fee is to cover for the reversal of all processing (including settlement fees) up to that point. Once the Goods are delivered, you may return the Goods only in accordance with the Returns Policy which you can access by clicking here: Solar Power Space RSA Returns Policy.

Under circumstances where a supplier is unable to provide stock – even after putting it on pre-order – Solar Power Space RSA will have no option but to cancel an order. In that case, you will be given a full refund.

You can always change your order if you have not paid for it. This may mean that you cancel an existing order (if not paid for) and after that create a new one. If you would like to buy additional items, you can place a new order. If you would like to change an order that is already paid for and that is not yet delivered, you will need to do a cancellation. This cancellation will follow a normal order cancellation process, i.e. it will attract a 5% handling fee on the total invoice to cover for the reversal of all processing to that point. After delivery of the Goods, you may return the Goods only in accordance with the Returns Policy which you can access by clicking here: Solar Power Space RSA Returns Policy.

2. SHIPPING
2.1 Can I collect my order?

Solar Power Space RSA is an online business and does not have facilities such as parking to accommodate collections. However, if the order is urgent, you can collect from our warehouse but strictly with prior arrangement. All deliveries will be done via a reputable courier company.

It will often be necessary to deliver goods in more than one consignment as goods will originate from different suppliers. You will be provided with waybills for each shipment, and as far as possible, Sunstore will assist with the tracking.

3. PRODUCTS & SERVICES
3.1. What is a pre-order?

Under certain circumstances, some items are not readily available from the supplier. In that case, you can buy the item, pay for it and wait for the time the item is back on order. This ensures that you are first in line to receive the item when it becomes available. Solar Power Space RSA will deliver the item once it is in stock provided the price, model and functionality remains the same. If the new product varies widely from what was ordered, the order may be cancelled, and you will be given your full refund.

This will depend on the item and the supplier. However, after 30 days on pre-order, you are entitled to a full refund if you cancel the order.

Yes, you can modify a solar kit, but this will mean that you will be provided with a specific quotation.

4. DELIVERY
4.1. What are my delivery options?

Orders can be delivered by courier only – there is no option to collect items from our premises and the cost to deliver items to you is included in the total price (within South Africa). However, if an order is urgent, you can collect from our warehouse but strictly with prior arrangement.

Delivery times vary – but in general, delivery to the main cities takes one to three working days. In outlying areas, including farms, mines and plots within the main centres, the delivery may take up to 7 days.

You will be provided with a tracking number of your consignment as soon as it is allocated.

Yes – but for orders outside of South Africa, please send an email to sales@solarpowerspace.com so you can be assisted.

Please send an email to sales@solarpowerspace.com so the error can be fixed. This may mean a return or a refund and if the error is on Solar Power Space’s side- it will be rectified at no cost to you.