Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Air Freight, Sea Freight, Courier Services, Road Freight, Rail Freight. Consider urgency, cost, volume, destination, and product type to select the most suitable shipping method.

Do You Ship Internationally?

Yes, we do ship internationally. We provide global shipping services for our solar products to meet the needs of customers worldwide. We handle all necessary documentation for international shipping, including commercial invoices, packing lists, bills of lading, certificates of origin, and compliance certificates. We also assist with customs clearance to ensure a smooth import process.

How Long Will It Take To Get My Package?

Shipping costs and delivery times vary based on the destination, shipping method, and size of the shipment. We offer competitive rates and reliable delivery schedules.

PAYMENT

What Payment Methods Are Accepted?

Bank Transfers EFT (Wire Transfers) Placing an order via the product will providing us with required information for us to setup a proforma invoice Payments can be made directly from your bank account to ours. Secure and traceable method, commonly used for large transactions.

Is Buying On-Line Safe?

Yes, buying online is safe, provided you follow certain precautions and best practices. We ensure a secure and reliable shopping experience by implementing robust security measures.

Order & Retunrs

How do I place an Order?

Placing an order is going to add the product to your chart. After that you go to the chat to checkout the product for shipping by providing us with required information for us to setup a proforma invoice

How Can I Cancel Or Change My Order?

Contact us as soon as possible after placing your order to request changes or cancellation via customer service team via email, phone, or through our website’s contact form. Clearly state whether you want to cancel the entire order or make specific changes (e.g., change of product, quantity adjustment).We will confirm the cancellation or changes made to your order. If applicable, we will initiate a refund for the canceled items or adjust the payment for changes made.

Do I need an account to place an order?

No you do not need an account to place an order

How Do I Track My Order?

Look for an order confirmation email sent to the email address you provided at checkout. Note down your invoive/order number included in the confirmation email Enter your order number or tracking number (if provided) into the tracking tool on our website. If you have trouble tracking your order online or if tracking information is unavailable, contact our customer service team. Depending on the shipping method selected (e.g., courier service, postal service), you may be redirected to the carrier’s website for tracking details.

How Can I Return a Product?

Kindly go through our Returns & Refunds Policy for more Assistance
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